Details for Property Managers

How does SunTenants enhance my rental roll?

Your rental roll will be enhanced with higher value properties with higher rents.

Solar power is a recognised Liveability Feature and SunTenants strengthens the connection of Owners and Tenants to the property, this makes for happier, potentially longer term tenants.

 

How do I best advertise sun powered rentals?

We suggest that solar is listed as a property feature.

For example: "Solar system saving residents $40 per week. View live savings at www.suntenants.com/property-check?pid=RPGbyOb".

     

    Does solar increase the property's value?

    Yes, the solar system will appeal to both future owner-occupiers and investors as a Liveability Feature that saves occupiers money and delivers additional cash flow to investors.

    85% of Australians identify solar rooftop panels as something which adds to a property’s value, according to research from realestate.com.au and Origin Energy. Solar was the primary feature that respondents associated with green living, and three quarters of renters said they would pay additional rent to live in a property with solar energy.86% of Australians place solar energy in their top three choices of energy for Australia according to the 2016 Climate of the Nation report and over 1.8 million Australian properties already have solar systems.

     

    When can solar be installed?

    We can install solar at any point, as soon as the property owner and tenant agree to capitalise on their shared solar potential.

    We’ve developed an innovative process that allows the rent will be increased by mutual agreement of the owner and the tenant, at any point during a lease (or between tenancies).

     

    What properties make good sun powered rentals?

    SunTenants works well with both residential and commercial rental properties.

    The solar savings of tenants are greatest when they use lots of power during daylight hours, so businesses are often particularly well suited to solar.

    Live data on the solar savings of a residential and commercial properties are shown on our case studies page.

    Properties must meet four criteria to become a SunTenants sun powered rental:

    1. Have a sunny roof. While modern technology allows solar systems to work effectively on roofs that experience partial shading, if your roof is in the shade throughout most of the day then installing solar won’t be worthwhile.
    2. Have a solid roof. Before installing solar it’s important that your roof is in good condition, as the solar panels will ideally remain in place for 25 years.
    3. Be a rental. SunTenants is focused on serving rental properties. If you’re an owner-occupier you don’t require SunTenants’ services, however we can still get you a solar quote from one of our trusted solar installers - please use this dedicated form.
    4. Have a single owner, or have all owners in agreement. Installing solar is easiest on single occupancy properties, such as free standing houses, terraces, or warehouses. SunTenants also works with multi-unit properties (up to ~20 units) provided that all property owners have agreed to getting solar. While we don't have the resources to engage with uncommitted strata committees, we have contributed to this comprehensive information pack.

     

    How do update an existing tenant's lease?

    We understand the paramount importance of housing security, and that the prospect of surrendering a lease may be daunting. We've worked with an international law firm to develop a secure process where the tenant surrenders the existing lease and immediately signs a new lease on precisely the same terms but at the higher rent.

    This is a four step process:

    1. The owner and tenant agree verbally.

    2. The owner instructs the property manager to update the lease.

    3. The property manager downloads and fills in the surrender and regrant letter and prepares a new lease that's identical to the existing lease, but with the rent increased by the agreed to amount and with a new page of Additional Terms.
    4. The property manager arranges for the tenant to sign the letter and the new lease notifying the owner.

    This process is only required when the solar system is installed during an existing lease. Future tenants have no additional steps, although the  Additional Terms should remain in the lease.

    We do however hope that all tenants are reminded check their property's solar performance on SunTenants website.

     

    How do I onboard new tenants into sun powered rentals?

    We've designed SunTenants so there's no additional contracts, so please use your standard procedures.

    Please remember to include the page of Additional Terms in the lease (available here) and remind tenants to check the value of their property's solar system on the SunTenants website.

     

    How do I best convince the property's owners?

    We recommend you use our solar value calculator to get a proposal specifically for your property, and then forward a copy of this email (once you've used our form to receive a copy yourself) to your tenant.

     

    How do I best convince the property's tenants?

    We recommend you use our solar value calculator to get a proposal specifically for your property, and then forward a copy of this email (once you've used our form to receive a copy yourself) to your property's owner.

     

    Who does the installation and what do they install?

    We work with a select group of trusted solar installers who meet our standards for service, workmanship and warranties. They are listed here.

    We work with a select group of trusted solar installers who meet our standards for service, workmanship and warranties. They are listed here. Our trusted installers work exclusive with top quality ("Tier 1") components that come with warranties that meet our standards. The installers will prepare a quote with their recommended components, but you are entirely free to modify this if you have specific requests.

     

    Who takes care of maintenance?

    Our system constantly monitors your solar system's performance. If there are any issues we will inform you or your property manager and recommend a local service provider to fix the problem. The company that installed the system may well be obliged to do so free of charge under the terms of their warranty (circumstance dependent).

    In general, solar system's run for many years without needing any maintenance.

     

    What if the solar generation is lower than expected?

    SunTenants monitors the performance of all our sun powered rentals. If we detect that a solar system is not meeting its energy generation forecast, we follow a three step process to address this problem:

    1. We notify the company that installed the solar system as well as the owner of the property.
    2. We work with the solar installer to troubleshoot the situation remotely.
    3. If needs be, the installer will visits the property to carry out maintenance.

    All of our trusted installers provide at least 5 year workmanship warranties and all components have warranties that meet or exceed industry standards (typically 5 or 10 years). Where maintenance is not covered by warranties owners need to pay, and the installer will contact them directly to discuss this before going to site.

    Many of our trusted installers also provide solar generation guarantees, where they will reimburse owners if the system does not produce the quoted amount of energy.

    Systemic under-performance may justify a renegotiation of the rent. To date we have not experienced such a circumstance.